Returns & Exchange Policy
Returns & Exchange Policy
Returns and Exchange
DOMESTIC
At Tora & Tory, we take immense pride in the craftsmanship and thought behind every piece we create. However, if for any reason you happen to be dissatisfied with our product:
• Please notify us at care@toratory.com about the issue with relevant images and your order details, and we will assist you with an exchange or refund.
• We accept returns only if the product has been damaged in transit or if you have received an incorrect order.
• The product must be unworn and in its original packaging to be eligible for a return.
• The product must be returned within 7 days of delivery, failing which the return or exchange will not be accepted.
• Shipping charges are non-refundable.
INTERNATIONAL
• The product is eligible for return or exchange only if:
• You have received an incorrect product.
• The product has been damaged in transit.
• Please notify us at care@toratory.com about the issue within 7 days of receiving the product, along with relevant details and images.
• Shipping charges are non-refundable.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund. If more than 15 business days have passed since your refund was approved, please contact us at care@toratory.com.
