Please inspect your order on delivery and contact us immediately if anything is defective, damaged, or incorrect, so we can resolve it promptly.

The quickest way to get what you want is to return the original item and, once the return is accepted, place a new order for the replacement.

Once we've received and inspected your return, we'll let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to process and display it.

If more than 15 business days have passed since approval and you haven't seen your refund, email care@toratory.com or WhatsApp us at +91 98704 00791.

To preserve the brilliance and integrity of your piece, we encourage you to visit our dedicated product care page. It offers expert tips tailored to the specific materials used in your jewellery.

Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This excludes natural wear, accidental damage, and modifications made by any third party. For repair or warranty enquiries, please contact our customer care team.

We recommend referring to our size guide before ordering. For rings, you can measure the inner diameter of a ring you already own or have your finger measured by a local jeweller; for bracelets, measure your wrist snugly and add a little ease for comfort. If you're unsure, email care@toratory.com and we'll happily guide you.

Yes — we offer resizing on eligible pieces. Contact care@toratory.com with your order details and we'll advise on options, turnaround time, and any applicable charges.

As a demi-fine brand, our pieces are crafted from a bespoke Bronze alloy and 925 Silver, finished with 24kt Gold Plating and set with natural semi-precious gemstones. Details for each piece are listed on its product page.

Absolutely. Every piece is made to demi-fine standards using genuine materials, and we're transparent about the exact composition of each design on its product page.

Once your order is dispatched, you'll receive a confirmation email with your tracking number and a link to follow its journey. If you created an account, you can also track it under your order history.

First, check your tracking link for the latest status. If it hasn't updated in a while, or the estimated delivery date has passed, email care@toratory.com with your order number and we'll investigate with the courier right away.

We love bringing personal ideas to life. For customisation or bespoke enquiries, write to care@toratory.com with what you have in mind and our team will let you know what's possible.

Every order arrives in our signature packaging, ready for gifting.

We're always open to meaningful partnerships. Please reach out to care@toratory.com or +91 98704 00791 with a brief introduction and your proposal, and our team will get back to you. You can also connect with us on Instagram.