At Tora & Tory, we are dedicated to providing you with exceptional service and support. Should you have any questions or require assistance, please do not hesitate to contact us. Our customer care team is available to assist you via email and phone:
Monday to Friday: 10:00 AM to 7:00 PM (IST)
Phone: +91 9870400791 (Available closer to launch)
Email: care@toratory.com
Frequently Asked Questions
What is Tora & Tory’s return policy?
Tora & Tory is committed to your satisfaction. You may initiate a return for your creation directly on our website within 7 days of its delivery. To be eligible for a return, your item must be unused, in its original condition and original packing. For more information, you can head to our Refund/Return Policy page.
When may I expect to receive the refund?
Details to be available soon.
Returns & Refunds
What is Tora & Tory’s return policy?
Tora & Tory is committed to your satisfaction. You may initiate a return for your creation directly on our website within 7 days of its delivery. To be eligible for a return, your item must be unused, in its original condition and original packing. For more information, you can head to our Refund/Return Policy page.
When may I expect to receive the refund?
Details to be available soon.
Aftercare & Warranty
What is the recommended care for my Tora & Tory jewellery?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
Does Tora & Tory offer any warranty for the products?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
Sizing & Material
How do I choose the correct ring size or bracelet size?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
Do you offer resizing services?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
What materials are used in the Tora & Tory creations?
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Are the materials authentic?
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Tracking & Delivery
How can I track my order?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
I haven’t received my order. What should I do?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
Product information
Can I customise a creation?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
Does Tora & Tory offer gift sets and packaging?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
Collaborations & Partnerships
How can I explore collaboration opportunities with Tora & Tory?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
