At Tora & Tory, we are dedicated to providing you with exceptional service and support. Should you have any questions or require assistance, please do not hesitate to contact us. Our customer care team is available to assist you via email and phone:
Monday to Friday: 10:00 AM to 7:00 PM (IST)
Phone: +91 9870400791 (Available closer to launch)
Email: care@toratory.com
Frequently Asked Questions
What is Tora & Tory’s return policy?
Returns and Exchange
DOMESTIC
At Tora & Tory, we take immense pride in the craftsmanship and thought behind every piece we create. However, if for any reason you happen to be dissatisfied with our product:
• Please notify us at care@toratory.com about the issue with relevant images and your order details, and we will assist you with an exchange or refund.
• We accept returns only if the product has been damaged in transit or if you have received an incorrect order.
• The product must be unworn and in its original packaging to be eligible for a return.
• The product must be returned within 7 days of delivery, failing which the return or exchange will not be accepted.
• Shipping charges are non-refundable.
INTERNATIONAL
• The product is eligible for return or exchange only if:
• You have received an incorrect product.
• The product has been damaged in transit.
• Please notify us at care@toratory.com about the issue within 7 days of receiving the product, along with relevant details and images.
• Shipping charges are non-refundable.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it promptly.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and reflect the refund. If more than 15 business days have passed since your refund was approved, please contact us at care@toratory.com.
When may I expect to receive the refund?
Details to be available soon.
Aftercare & Warranty
What is the recommended care for my Tora & Tory jewellery?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
Does Tora & Tory offer any warranty for the products?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
Sizing & Material
How do I choose the correct ring size or bracelet size?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
Do you offer resizing services?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
What materials are used in the Tora & Tory creations?
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Are the materials authentic?
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Tracking & Delivery
How can I track my order?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
I haven’t received my order. What should I do?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
Product information
Can I customise a creation?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
Does Tora & Tory offer gift sets and packaging?
Yes. We stand by the enduring quality and craftsmanship of our pieces. Each Tora & Tory creation is backed by a lifelong warranty against craftsmanship defects. This warranty specifically excludes natural wear, accidental damage or modifications made by any third party. For any inquiries regarding repair or warranty claims, please contact our customer care team.
Collaborations & Partnerships
How can I explore collaboration opportunities with Tora & Tory?
To preserve the brilliance and integrity of your Tora & Tory creation, we encourage you to consult our dedicated product care page. This comprehensive guide provides expert tips tailored for the specific materials used in your jewellery.
